Building the Digital IT Service Desk: How Generative and Agentic AI Are Powering Employee Self-Service. Global Journal of Computer Science and Technology, [S. l.], v. 25, n. D2, p. 1–10, 2025. DOI: 10.34257/GJCSTDVOL25IS2PG1. Disponível em: https://testing.computerresearch.org/index.php/computer/article/view/102445. Acesso em: 3 feb. 2026.